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Privacy Policy & Cancellation Policy

We respect your privacy and protect the personal information you give us when you use this site, book a journey, or speak to our team. This page sets out how we handle that information, and the cancellation and booking terms that apply to our chauffeur and transportation services.

Last updated
Applies to
All CHAUFFIQ bookings

1. Privacy & Confidentiality

Your privacy matters to us.

CHAUFFIQ treats the confidentiality and security of your personal information with care. We collect and use it only where it is needed to provide our services, manage your booking, communicate with you, process payments where applicable, and improve your experience with us.

1.1 Information we may collect

Depending on how you deal with CHAUFFIQ, this may include:

  • Full name
  • Email address
  • Telephone or mobile number
  • Pick-up and drop-off locations
  • Booking date and time
  • Travel or service requirements
  • Anything you tell us when you contact the team or ask for a quote

1.2 How we use your information

Your information may be used to:

  • Process and manage transportation bookings
  • Send booking confirmations, updates and changes
  • Coordinate chauffeur and vehicle arrangements
  • Answer enquiries and service requests
  • Process payments and issue invoices where applicable
  • Provide customer support
  • Improve our services and the experience around them
  • Meet applicable legal, regulatory or contractual requirements

1.3 Confidentiality of your information

CHAUFFIQ does not sell or rent your personal information to third parties. Where information has to be shared with a service provider or another party in order to fulfil your booking or provide something you have asked for, we take reasonable steps to see that it is handled appropriately and used only for that purpose.

2. Cancellation & Booking Terms

Plans change, and we plan for that.

Our cancellation policy is written to give clients room to move while letting us manage chauffeurs, vehicles and operational commitments fairly. The windows below apply to standard chauffeur and transportation bookings, unless different terms have been agreed in writing.

  • More than 48 hours before the scheduled pick-up

    Where a payment has already been made, the booking may be eligible for a full refund or a credit for future use, subject to the original payment terms.

    No fee

  • 24 to 48 hours before the scheduled pick-up

    A cancellation charge of 50% of the total booking value applies.

    50%

  • Less than 24 hours before the scheduled pick-up, or a no-show

    A cancellation charge of 100% of the total booking value applies.

    100%

3. Special Events & Peak Periods

Bookings tied to major events, conferences, exhibitions, weddings, holidays or other peak-demand periods may carry different cancellation terms. Unless something else is confirmed at the time of booking:

  • 7 or more days before pick-up

    No fee

  • 3 to 7 days before pick-up

    50%

  • Less than 72 hours before pick-up

    100%

Any special cancellation condition that applies to a particular booking is given to the client at the time of confirmation.

4. Changes to Reservations

We will always do our best to accommodate a change to an existing reservation.

4.1 Vehicle changes

Upgrades and vehicle changes are subject to availability. Any difference in the applicable rate is added to or deducted from the booking price.

4.2 Date or time changes

Please ask at least 24 hours ahead. Changes depend on vehicle and chauffeur availability, and may change the original booking price.

5. Flight Delays & Airport Pickups

For airport transfers, CHAUFFIQ may monitor the flight details given at the time of booking, where that is possible. Clients are responsible for providing accurate flight information and for telling us about any significant change to their travel plans.

Waiting time or services beyond the agreed booking terms may carry an additional charge.

6. Weather & Unforeseen Circumstances

The safety of our clients, our chauffeurs and our vehicles comes first.

If CHAUFFIQ judges that a journey cannot be completed safely because of severe weather, road closures, government restrictions or other circumstances beyond our reasonable control, we may cancel, postpone or reschedule the service. Where the cancellation is ours, for safety or operational reasons, we will work with the client to provide either:

  • A suitable alternative service, or a rescheduled booking; or
  • A refund where applicable.

If a client chooses to cancel because of weather or other circumstances while CHAUFFIQ is able to run the journey safely, the cancellation terms above normally apply.

7. Refunds

Where a refund is approved, CHAUFFIQ processes it in line with the applicable booking and payment terms. Refunds are generally returned through the original payment method where possible.

Please allow 7 to 10 business days for the refund to appear, depending on the payment provider or financial institution.

8. How to Cancel or Change a Booking

To cancel or change a reservation, contact the team as soon as you can with your booking details, by phone, WhatsApp or email. The numbers are in section 10 below.

To make it quick, include your booking reference, the scheduled pick-up date and time, and the change you need.

9. Corporate & Custom Agreements

Cancellation terms may differ for corporate accounts, long-term transportation arrangements, event transportation, or bookings covered by a separate service agreement.

Where a written corporate or service agreement sets out different terms, those terms apply to the booking.

10. Contact CHAUFFIQ

Any question about this policy, the cancellation terms, or how your booking information is handled comes to the same place. A coordinator answers, day or night.

CHAUFFIQ, Premium Chauffeur & Event Transportation Services.