Safety And compliance
The CHAUFFIQ Standard.
How a car is prepared, how a journey is briefed and what paperwork sits behind both. One standard for every booking, from a single transfer to a fifteen-car movement.
The standard, in detail
The CHAUFFIQ Standard
Every CHAUFFIQ booking is run to one written standard, whether it is a single airport transfer or a fifteen-car movement. It covers the vehicle, the journey and the paperwork behind both, and it does not change with the size of the job.
The reason it can be written down is that the fleet is owned rather than brokered. The cars are ours, the chauffeurs are ours, and the yard the cars are prepared in is ours. Nothing here depends on a subcontractor holding the same line we do.
What follows is the whole of it: 13 checks in three groups. Nothing on this page is aspirational, and nothing is claimed that is not already part of how a car goes out.
Vehicle standards: before the car leaves
A car is inspected at the start of every day it works: tyres, brakes, lights, fluids and any warning lamp on the cluster. The check is a list rather than a look, and a car that fails a line on it is taken out of service and replaced from the fleet.
The cabin is cleaned between journeys rather than at the end of the day, and restocked while it is being cleaned. Detailing runs on a schedule instead of waiting for the car to look like it needs it, because the first thing a passenger sees of a booking is the car pulling up.
Every vehicle leaves full or fully charged. The electric cars in the fleet are planned around their range before dispatch, so no journey acquires a stop the passenger did not ask for.
Journey standards: before the engine starts
Most of what can go wrong on a journey is settled before it begins. The chauffeur is briefed on the passenger, the timings, the stops and anything the booking carries with it, such as a child seat or accessibility assistance, before the car is dispatched.
The route is reviewed against the hour it will actually be driven rather than an empty map: roadworks, event closures around Boulevard City or a stadium, and which entrance the building wants cars to use. On airport transfers the flight is monitored live, so an early landing is met early and a delayed one is met late, with the waiting included.
You receive the chauffeur and vehicle details before pickup, and the coordinator who took the booking stays reachable while it runs. That is the same person throughout, not a queue.
Safety: the documents and the people
Registration, periodic inspection and operating papers are current for every car, and they travel with the car. Each vehicle is insured for the passenger-carrying work it is doing, and that cover is checked as part of keeping it on the road rather than once a year.
Chauffeurs hold the licences their vehicle class requires. They are assessed before their first journey with us and briefed before each one after that, and English and Arabic are spoken as standard. Discretion is part of the assessment, not an extra.
Bookings are checked against the fleet and the roster before they are confirmed, so a specific car and a specific chauffeur are held for your journey. If something goes wrong on the road, it goes to an operations room that is staffed around the clock and a replacement is sent while the call is still running.
Held daily The whole standard
Thirteen checks, every booking.
Vehicle standards
What happens to a car before it is anywhere near a passenger. The fleet is owned rather than brokered, so this is our own yard and our own schedule.
Daily inspection
Tyres, brakes, lights, fluids and warning lamps checked at the start of the day. A car that fails anything on the list is swapped, not driven.
Interior cleaning
The cabin is cleaned between journeys, not between days. Seats, glass, screens and touch points, then restocked with water and tissues.
Exterior detailing
Washed and detailed on a schedule rather than when it shows. A car arriving at a hotel entrance is the first thing anyone sees of the booking.
Fuel and charging readiness
Every car leaves full or fully charged. Nobody's journey includes a stop the passenger did not ask for, and the electric cars are planned around their range.
Journey standards
What the chauffeur knows before the engine starts. Most of what goes wrong on a journey is decided before it begins, so this is where the preparation sits.
Pre-trip briefing
The chauffeur is briefed on the passenger, the timings, the stops and anything specific to the booking, such as a child seat or a wheelchair, before the car is dispatched.
Route review
The route is reviewed against the hour it will actually be driven, including roadworks, event closures and the entrance the building wants cars to use.
Flight monitoring
Airport bookings are watched against the live flight. An early landing is met early and a delayed one is met late, at no extra charge for the waiting.
Passenger communication
You get the chauffeur and vehicle details before pickup, and the coordinator stays reachable while the journey runs rather than only until it is booked.
Safety
The paperwork and the people. This is the part nobody sees, and the part that decides what happens on the day something goes wrong.
Vehicle documentation
Registration, periodic inspection and operating papers are current for every car in the fleet, and they travel with the car rather than sitting in an office.
Insurance
Every vehicle is insured for the passenger-carrying work it is doing, and cover is checked as part of keeping the car on the road.
Driver requirements
Chauffeurs hold the licences their vehicle class requires, are assessed before their first journey and are briefed before each one. English and Arabic are spoken as standard.
Operational checks
Bookings are checked against the fleet and the roster before they are confirmed, so a car and a chauffeur are held for your journey rather than found on the morning.
Emergency procedure
A breakdown, an incident or a road closure goes to the operations room, which is staffed around the clock. A replacement car is sent while the call is still running.
Ask us anything on this page.
If your company needs the documentation before it can book, say so in the enquiry and the coordinator will send what applies to the vehicles your journey uses.
Before you askSafety & compliance
Asked, answered.
Owned. The cars, the chauffeurs and the yard the cars are prepared in are all ours, which is what makes a single written standard possible. Nothing on this page depends on a subcontractor holding the same line.
At the start of every day a car works. Tyres, brakes, lights, fluids and warning lamps are checked against a list, and a car that fails any line on it is taken out of service and replaced from the fleet.
Yes. Every vehicle is insured for the passenger-carrying work it is doing, and the cover is checked as part of keeping the car on the road.
Chauffeurs hold the licences their vehicle class requires, are assessed before their first journey and are briefed before each one after that. English and Arabic are spoken as standard, and discretion is part of the assessment rather than an extra.
Yes. Airport bookings are watched against the live flight, so an early landing is met early and a delayed one is met late. The waiting time that comes with the booking is not charged again.
Yes. Both are options on the booking form, and anything selected there reaches the chauffeur in the pre-trip briefing rather than being mentioned on the day.
It goes straight to the operations room, which is staffed twenty-four hours. A replacement car is dispatched while the call is still running, and the coordinator on your booking tells you where it is.
Yes. The chauffeur's name and the vehicle details are sent before pickup, and the coordinator stays reachable for the whole journey rather than only until the booking is confirmed.